Privacy Policy

1. Controller and Contact

REDEFIN/ED CATERING is responsible for the processing of personal data in connection with this website and the services offered through it.

Contact: Email: info@redefin.ch — Phone: 078 701 02 72 | 078 708 87 94 — Switzerland.

2. Personal Data We Process

We process personal data that you provide directly to us or that arises when you use our website. This may include:

• name, email address, telephone number and other contact details
• information about your event, such as date, location, number of guests, requested services and messages submitted through our enquiry form
• email address and consent information when subscribing to our newsletter
• technical information such as IP address, browser type, device type and access time
• usage information such as page views, session information and interactions with our website
• cookie and consent information

3. Purposes of Processing

We process personal data in particular to:

• process and respond to enquiries and booking requests
• prepare, provide and manage our catering services
• communicate with prospective and existing customers
• send our newsletter where you have subscribed
• analyse and improve our website and services
• measure the effectiveness of advertising campaigns
• protect our website and forms against spam, misuse and automated access
• comply with legal obligations and protect legitimate business interests

4. Booking and Enquiry Forms

When you submit a booking or enquiry form, we process the information you provide in order to respond to your enquiry, prepare an offer and, where applicable, establish or perform a business relationship. The information is retained only for as long as necessary for handling the enquiry, subsequent communication and any applicable legal retention obligations.

5. Newsletter and MailerLite

We use MailerLite to send and manage our newsletter. If you subscribe, your email address and information relating to your subscription are processed. MailerLite processes this data on our behalf.

According to MailerLite, services for customers in Switzerland are provided by MailerLite Limited in Ireland, and subscriber data of Swiss customers is generally processed within the European Union. MailerLite may use sub-processors.

You can withdraw your newsletter consent at any time, including by using the unsubscribe link contained in a newsletter email.

6. Google Analytics 4

With your consent, we use Google Analytics 4 with measurement ID G-T97RF35BGS. The service helps us understand how visitors use our website. This may involve processing information such as page views, sessions, approximate location, browser information, device information and technical usage data.

Google Analytics 4 is controlled through our consent system. Analytics storage remains disabled unless you consent. You can change your choice at any time through “Cookie settings” in the footer.

7. Google Ads and Conversion Measurement

With your consent, we use Google Ads conversion measurement to understand whether an advertisement has resulted, for example, in a booking enquiry. Cookies and similar technologies may be used for this purpose and information may be transmitted to Google.

Advertising storage, advertising user data and advertising personalisation are controlled through our consent system and remain disabled unless the relevant consent has been provided.

8. Google reCAPTCHA

We use Google reCAPTCHA to protect our forms against spam and automated access. This may involve transmitting technical information to Google, including IP address, browser and device information and information about interactions with the website. This processing is used to protect the website and prevent misuse.

9. Cookies and Similar Technologies

We use necessary technologies for the operation of the website and, with your consent, analytics and advertising technologies. Details about cookies, storage technologies, purposes and retention periods are available in our Cookie Policy.

You can change your cookie choices at any time through “Cookie settings” in the footer.

10. Recipients and Service Providers

Personal data may be disclosed to service providers that support us in operating the website and providing our services. These may include:

• Google in connection with Google Analytics 4, Google Ads and Google reCAPTCHA
• MailerLite for newsletter delivery and management
• hosting and technical service providers where required to operate the website

We do not sell personal data.

11. International Data Transfers

When using external service providers, personal data may be processed outside Switzerland or transferred abroad. We seek to ensure that such transfers are carried out in accordance with applicable data protection requirements.

Where a recipient country is not recognised as providing an adequate level of data protection, appropriate safeguards may be used, such as recognised standard contractual clauses or other legally permitted safeguards.

12. Retention Periods

We retain personal data only for as long as necessary for the relevant purpose or as required by applicable legal retention obligations.

• enquiry and booking data: for the duration of handling the enquiry and any resulting business relationship and thereafter where required by law or legitimate interests
• newsletter data: until withdrawal of consent or unsubscribe, unless another legal retention obligation applies
• cookie and analytics data: according to the retention periods described in our Cookie Policy and the settings of the relevant services

13. Data Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration and unlawful disclosure. However, absolute security of data transmitted over the internet cannot be guaranteed.

14. Your Rights

Under applicable Swiss data protection law, you may in particular request information about the processing of your personal data and request correction of inaccurate data. Depending on the applicable legal requirements, additional rights may exist, including rights relating to the disclosure or transfer of certain data and the deletion or restriction of processing.

You may withdraw consent at any time with effect for the future. This does not affect the lawfulness of processing carried out before withdrawal.

To exercise your rights, contact us at info@redefin.ch.

15. Changes to This Privacy Policy

We may update this Privacy Policy if our processing activities, services used or legal requirements change. The version published on this website at the relevant time is the applicable version.